At [YUGUITANG], your satisfaction is our top priority.
Due to the special nature of this product, if you don’t like its scent, please contact us as soon as possible.
We will provide you with the following services:
7-day return policy
7-day satisfaction guarantee
We are committed to making you enjoy every moment with us, whether you order products or return them.
So, we promise to do our best to provide quality products and an excellent customer experience! That being said, here are some things you may need to know:
Can I return my product?
Yes! You can return or exchange your product within 7 days of receiving it.
Whether you don’t like the smell, the product is damaged, or you just changed your mind, we are happy to help you refund or exchange it!
What if I don’t like my product?
It’s sad, but we want to solve this problem. We offer a 7-day satisfaction guarantee, which means that if you just don’t like your product, you can directly apply for a return.
How to return?
If you want to return your product, please send an email to 173892624@qq.com.
We will respond to you within 24-48 hours with a return address.
You can return items as long as they are unused. Please keep the packaging intact!
Once we receive the item, we will refund or replace the item.
For refunds, we will issue your refund within 1-2 days of receiving the item.
We will pay your refund via credit card and PayPal. Credit card refunds may take up to 5 business days to reflect in your bank account.
For returns or exchanges, please notify us within 7 days of receiving the item. This is to minimize the possibility of the package being lost.
Do I need to pay for shipping when returning the item?
Yes, you need to pay for shipping when returning the item. You can choose to send it back with the carrier of your choice.
To ensure that you have a pleasant shopping experience, we strongly recommend that you use a tracking service when returning the item.
Can I cancel my order?
If you accidentally placed an order or simply changed your mind, please notify us as soon as possible. If the order has not been shipped, we will cancel it immediately and refund the full amount.
Any other questions?
Please send an email to 173892624@qq.com and we will serve you wholeheartedly.
